Steelcase Quality Defined

S T E E L C A S E L I F E T I M E W A R R A N T Y
The Steelcase commitment to customer satisfaction never ends.

Steelcase quality begins with a quality management system certified to meet the stringent
requirements of the ISO 9001 international quality management systems standard.
This quality is pledged to you through the comprehensive Steelcase furniture warranty.
S T E E L C A S E
L I F E T I M E
 W A R R A N T Y
Steelcase warrants that Steelcase® brand products are free from defects in design, materials, or workmanship.Steelcase will repair or replace with comparable product, free of charge, any product, part, or componentmanufactured after March 1, 1994, which fails under normal use as a result of such defect. This warranty appliesto single- and unlimited-shift usage and is valid for as long as the original customer owns and uses the product.
Exceptions to this warranty include:

Electrical components, which are warranted for 10 years from date of
manufacture; and lamps and ballasts, which are not warranted.

Seating mechanisms, which are warranted for 10 years of single-shift usage and
5 years of unlimited-shift usage from date of manufacture; and seating pneumatic
cylinders, which are warranted for 15 years of single- or unlimited-shift usage
from date of manufacture.

High-wear items such as glides, casters, fabrics rated A heavy duty under
Association of Contract Textiles guidelines, foam, wood veneers, and other
covering materials; wood-framed seating products; stacking chairs; office doors,
their door frames and mechanisms; and user-adjustable worksurface
mechanisms; all of which are warranted for 5 years from date of manufacture.

Fabrics rated a general contract under Association of Contract Textiles
guidelines, which are warranted for 3 years of single-shift usage from date
of manufacture.
This warranty does not include Customer’s Own Materials, DesignTex® COM, or DesignTex Graded-In fabrics
applied to Steelcase products.
This warranty is void if the customer modifies the product, if attachments are made to the product, or if the
product is not installed or used in accordance with Steelcase installation and application guidelines.

THIS WARRANTY IS THE CUSTOMER’S SOLE REMEDY FOR PRODUCT DEFECT, AND NO OTHER
EXPRESS OR IMPLIED WARRANTY IS PROVIDED. STEELCASE SHALL NOT BE LIABLE FOR CONSEQUENTIAL
OR INCIDENTAL DAMAGES ARISING FROM ANY PRODUCT DEFECT.